1.Land Arrangements Price includes:
* All hotels are good quality on plan, based on 2 persons sharing double rooms with private facilities.
* Daily Breakfasts.
* All tours to all individual sites listed in itinerary, including entrance fees, all transfers to/from airports, English speaking guides.
2.Quotation does not include:
*Visa unless mentioned in above included items
*International Airfare unless mentioned in included items
*All items of a personal nature, soft drinks/mineral waters/alcoholic beverages, tips, emergency expenses.
* Porterage charge everywhere 
3. Baggage:
All baggage and personal effects are at all times the client's responsibility, even when carried by porters. Pigeon Travels will not be responsible for any loss, damage, or accident to any luggage or property even when carried by porters and support vehicles.
4. Flights:
Any flights forming part of your trip will be subject to the general conditions of carriage of the airline concerned.
5. Health of Clients:
It is suggested that each of you check your health before the trip booking. There is no hiking or trekking on most of our tours unless specified, but good health is required, regardless of age. Person 70 or above years old must check their health and present FIT TO TRAVEL certificate. 
6. Guide/Tour escort
Every group will be accompanied by English speaking local guides. Other language guide supplement Usd 15 per day in the city
And Usd 30 per day if overnight required
15 % more if tour operates in Oct/Nov month
Guide will not be available during intercity long drive/train/flight. Please ask if which needed cost extra.
7.Hotels:
The standard of hotel will be mentioned in the included items. All hotels are not star rated but similar to them. Single or triple sharing rooms cannot be guaranteed unless booked in advance. 
Note! The quality of hygiene and cleaning does not always reach the western standards.
8. Price changes
After the conclusion of the contract the tour operator has the right to increase or reduce the agreed price of the tour, because of the following:
a) A change in taxes and other public charges affecting the price of the package,
b) Changes in carrier costs that the tour operator cannot influence
c) A change in the rate of exchange which affects the costs of the package
d) A charge in the hotel/transport rate increase
9.Insurance
For your own protection make sure that you have valid travel insurance when travelling. Make sure your insurance cover helicopter rescue charge also wherever applicable.
10.Meal Plan:
The hotel breakfast is typically a continental buffet breakfast, though the contents of the buffet table vary slightly from one hotel to another. Our rate normally includes breakfast only in the hotel. 
Half board is Map ( B+D) & full board (AP=B+L+D) supplement exclude lunch in day one and last.
11.Baggage and Porterage:
Make sure the baggage allowance before leaving home/Hotel. Porterage at airport and hotel is not included. Baggage is carried at owner's risk. Pigeon Travel - Nepal is not responsible for loss, theft or damage. Baggage insurance is strongly recommended.
6. Booking procedures
To book tour on a definite basis, we shall initially require passport details of all clients & a 20% deposit (Minimum Usd 100/ It includes Usd 100 per person is non refundable deposit). The balance no later than 30 days before leaving home. Above 20 % does not apply for air ticket price which we need 100% at the time of booking.
12. REFUND
We will refund amount paid less non refundable deposit as per cancelation policy. After commencement of Travel, no refund in full or in part will be given for services includes in the program, which are not utilized.
13.HOTEL CHECK IN - CHECK OUT TIME
Hotel Check in - Check out time is 12 noon. Extended check in - check out time may be granted subject to availability and agreement by the participating hotels. Room used until 6 PM subject to day use charge which is 50 % of room rate.
14.TRAVEL DOCUMENTS
It is the tour member’s responsibility to ensure that they have valid passports and visas, permits, where necessary.
15. LIABILITY
The prices are subject to amendment should the Transporters/ Hoteliers amend their rates prior to commencement of the tour PIGEON TRAVEL & TOURS (P) LTD, while undertaking tours, transportation, hotel accommodation and other services only act as an agent on the clear understanding that they shall not be, in any way responsible or liable for any accident, damage, loss, delay or inconvenience caused in connection with the travel facilities arranged by the Company, its employees or agents. All bookings are accepted and executed with utmost care, yet no responsibility is undertaken for any change or deviation on account of factors beyond our control.
16.Policy Regarding Cancellation / NO SHOW / EARLY DEPARTURE
In the event of cancellation of tour - due to any avoidable / unavoidable reason, we must be informed in writing. Cancellation charges would be effective from the date we receive advice in writing and cancellation charges would be as follows:-
• Before 60 days – No cancellation charge.
• From 60 days to 45 days - 10% of the total tour / service cost
• From 45 days to 15 days - 15% of the total tour / service cost
• From 15 days to 07 days - 25% of the total tour / service cost
• From 07 days to 02 days (48 hrs) - 50% of the total tour / service cost
• From 48 hours to arrival or NO SHOW - NO REFUND

In case of Special Train Journey and peak season hotel bookings a separate cancellation policy is applicable (which would be advised as and when required).
In case you cancel the trip after commencement, refund would be restricted to a limited amount, which too would depend on the amount that we would be able to recover from the hoteliers/contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.
Note: Air ticket cancellation charge will be as per airlines's rule