Terms & Conditions

Booking
A ‘Booking’ refers to any tour ,trekking itinerary or activities that are listed in our official website www.pigeontravels.com that you buy from us including day tour, multi day’s tours, trekking etc and all other adventure and tour programs. Trip itineraries are subject to change without prior notice due to road, weather, and other conditions, as deemed necessary by Pigeon Travel & Tours Pvt. Ltd.

Your Voucher & Departure point
We will email you confirmation email once you booked the trip. The location of the departure or pick up point vary on types of the tour. If day tours normally from your hotel and in multi days tours from the airport of your arrival in the country.

Single Supplement
All trip prices are based on double occupancy or Twin sharing. Single rooms are available with an additional charge, referred to as a “single supplement” . If you are traveling alone and wish to share a room, we will attempt to find a roommate for you. If we’re unable to do so, you will be assessed the customary single supplement.

Travel Documents
It is the Tour member responsibility to ensure that they have valid passports for at least 6 month from date of tour commencement and proper visas, where necessary.

Price
All the price are quoted in USD and subject to change without prior notice. Prices that are quoted include all taxes and fees unless we advises otherwise.

Last minute booking
If you are going to book your trip in last minute please have a look our trip note where you can find minimum required time for the booking. You can also call/whatsapp/viber us (+977 9851027024) for such a booking.

Hotel check in/out
Normal hotel check-in time is 2 p.m. Hotel checkout time at 12 noon. Please ensure your arrival and departure time are taken into account when you book your accommodation.

What not included in our tour price?
Not included in the cost are expenses of a purely personal nature expenses, Lunch and Dinner, all airfare, tips, personal baggage, accident insurance cover and other items not specifically mentioned herein or our quote.

Date change
If you want to change the date of the tour, it is possible but subject to availability and cost difference. Please remember some flight/accommodation/meal booked /Guide service may be not refundable.

Deposit for the booking
Please refer to our Trip note tab of individual tours for exact deposit required for the tour to confirm. In most of the case our booking page automatically calculate that amount.

Payment Methods
Booking deposit can be made by bank transfer https://www.pigeontravels.com/bank-transfer/ or by Credit Card (Visa, MasterCard, American Express) ,JCB,Union Pay. With 3.5 % card processing charge.
We accept following card.

Liability
The prices are subject to amendment should the Transporters/ Hoteliers/Airlines/Govt. amend their rates prior to commencement of the tour PIGEON TRAVEL & TOURS (P) LTD, while undertaking tours, transportation, hotel accommodation and other services only act as an agent on the clear understanding that they shall not be, in any way responsible or liable for any accident, damage, loss, delay or inconvenience caused in connection with the travel facilities arranged by the Company, its employees or agents. All bookings are accepted and executed with utmost care, yet no responsibility is undertaken for any change or deviation on account of factors beyond our control.

Policy Regarding Cancellation / NO SHOW / EARLY DEPARTURE
In the event of cancellation of tour / travel services – due to any avoidable / unavoidable reason, we must be informed in writing. Cancellation charges would be effective from the date we receive advice in writing and cancellation charges would be as follows:-
Before 60 days – No cancellation charge.
From 60 days to 45 days – 10% of the total tour / service cost
From 45 days to 15 days – 15% of the total tour / service cost
From 15 days to 07 days – 25% of the total tour / service cost
From 07 days to 02 days (48 hrs) – 50% of the total tour / service cost
From 48 hours to arrival or NO SHOW – NO REFUND
In case of peak season hotel bookings a separate cancellation policy is applicable (which would be advised as and when required).
In case you cancel the trip after commencement, refund would be restricted to a limited amount, which too would depend on the amount that we would be able to recover from the hoteliers/contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.

Note:
1. Air ticket cancellation charge will be as per airlines’s rule.
2. Please refer cancellation policy TAB of each tours for individual tour cancellation.